Apprenticeship payments system breakdown finally ‘resolved’

For the providers experiencing issues with the apprenticeship payments system, the government claims to have finally fixed the malfunctioning payments system, more than two weeks after it was first reported.

It was reported last week that the ESFA had missed its own deadline to repair the IT issues, which had prompted numerous exasperated complaints on the FE Connect site from April 10.

The promised a fix for April 18 was missed, but an encouraging message appeared on FE Connect stating that:

“We resolved the issues with reporting on Friday, April 20,” a spokesperson said.

“Some providers have raised queries and we are following these up with individuals where necessary and we will use this feedback to improve future reporting. We welcome user feedback and will continue to work with providers on our reporting.”