This qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. You will learn how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.
Who is this course suitable for?
This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
What are the entry requirements?
Our only requirement is that you should be 19 years old or over and resident in England.
How is it assessed?
Your tutor will assessed through a multiple-choice question examination
Do I need to be working to take the course?
What you will achieve
Level 2 Award in Conflict Management
What types of role can I apply for on completion?
Successful completion of this qualification will help to support progression into and within your current job role.
What related qualification can I progress to?
Highfield Level 3 Award in the Delivery of Conflict Management Training
EU Resident for the last 3 years
Business and Management