This qualification is designed for people looking to learn how to organise customer service delivery, the relationship between customer service and a brand, customer relationship management (CRM) and business innovation and growth.
They will also learn about how to fulfil a personal and professional development plan, how knowledge resources are used to support customer service delivery and ways of building relationships within a customer service partnership.
Who is this course suitable for?
This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position. This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.
What are the entry requirements?
Our only requirement is that you should be 19 years old or over and resident in England.
How is it assessed?
This qualification is assessed by a portfolio of evidence.
Do I need to be working to take the course?
What you will achieve
Level 3 Diploma in Customer Service
What types of role can I apply for on completion?
Successful completion of this qualification will help to support progression into and within jobs set in the customer service industry
What related qualification can I progress to?
Highfield Level 2 Diploma in Team Leading (RQF)
Highfield Level 3 Diploma in Management (RQF)
EU Resident for the last 3 years
Business and Management
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